Reception staff includes clerical officers, security guards and night porters. Reception is staffed 24 hours a day, 7 days a week and provides the first port of call for all enquiries. Bookings and payments can be made between 8.00 am and 9.00 pm weekdays and until 7:30pm on weekends. Mail, telephone services and Hall cards and keys are organised here. Reception staff will be pleased to answer questions about the Hall and local amenities and they have some reference and telephone books to assist them.

Staff at Reception is responsible for the security of the Hall and they have the right to refuse entry to anyone or require anyone to leave the Hall without giving an explanation.